Volunteer Guidelines

Our Purpose

The Whitechapel Mission is called to serve the men and women caught in the cycles of poverty, hopelessness and dependencies of many kinds, and to see their lives transformed to hope, joy, lasting productivity.

Relationships

Volunteers are encouraged to maintain a high standard of integrity and professionalism when relating with our Service Users. (Service Users are defined as any person who benefits from any service of The Whitechapel Mission as a participant in any of our programmes.)

  • Volunteers are not to spend time alone with any service user. Volunteers should always be in the sight of others.
  • Volunteers are not to initiate or allow anyone to have physical contact with Service Users without staff advisement and the permission of the Service user.
Information
  • Volunteers are asked not to share personal contact details such as home address or phone number with Service Users.
  • All personal information about Service Users is strictly confidential except when a Service Users shares information about matters with legal consequences such as someone being in danger or endangering others. In this case, volunteers must report the information to the staff person in charge.
Individual Volunteer Information
  • Volunteers not connected with one of partner companies, and wishing to volunteer on a regular basis, will be asked to supply references, be CRB checked and over the age of 18. We appreciate that we are making it difficult for individuals to volunteer, but there are laws to protect children and vulnerable adults and the Whitechapel Mission takes these laws seriously.
Conduct
  • Our programs are violence-free and drug-free environments. Volunteers are not to smoke, drink, use drugs or carry any type of weapons on site.
  • Volunteers are to engage in gracious and edifying conversation. Volunteers do not swear.
  • Harassment of any kind is not permitted and will be subject to disciplinary action by The Whitechapel Mission.
  • The Whitechapel Mission are not responsible for the personal property of volunteers. We provide lockers and encourage you to use them.
  • Volunteers are not to engage in a private transaction involving gifts, services or money with any Service Users. Any gifts should be directed to or channeled through the organization. Volunteers may not accept money or gifts from Service Users for services rendered.
Dress Code
  • Volunteers must wear clothing that is deemed modest by staff. Do not wear revealing or tight-fitting clothes. No tank tops, boob tubes, halter or midriff tops, muscle shirts or short skirts.
  • Closed-toe shoes must be worn in the kitchen for safety reasons.
  • Clothing worn by volunteers must not portray alcohol, cigarettes, drugs, sexual or violent themes.
Outside Activities
  • Volunteers are not authorized to use the Whitechapel Mission phones, stationery, supplies and equipment for purposes not specifically related to the volunteer opportunity.
  • Volunteers are not authorized to identify themselves with the Whitechapel Mission, or attempt to use their position to gain credibility for political purposes or illicit personal gain.
Photographic Image and Description Release
  • We will normally take photographs of volunteers at work and make these available for download through a secure server, restricting the viewing to only those people who were photographed and members of their organization.
  • We may ask your permission for The Whitechapel Mission to use any photographic images which may be taken by us, and used with or without accompanying, descriptive narrative. These images may be used in promotional materials including, but not limited to, letters, brochures, newsletters and video clips.
  • Photographic images will NOT be used without your permission.