Our Impact in 2017

  • Over 3,332 volunteers, offering over 23,493 hours of their time.

  • New figures reveal that 3,569 people were found sleeping rough on any given night in England in 2015, an increase of 30% on the previous year.

  • Rough sleeping in England has now doubled since 2010

  • 24% of rough sleepers have been on the streets for 2 years or more.

  • 109,131 breakfasts served during this year, an average of 298 a day.

  • 4,871 different people used our services during this year.

  • 3,117 people used our advice services during the past year. 312 were women.

  • 18% of people using our services are under 26 years of age.

  • 32 people use the Whitechapel Mission's address to receive their post.

  • 29 people were helped to find employment

  • 11 were referred to drug or alcohol programmes.

  • 256 people received help in claiming benefits.

  • 32% of people using our services have been in care at some point.

  • 15% of people supported by the Whitechapel Mission have been in the armed services.

  • 97 people found permanent accomodation, either a flat or apartment. 169 people found a hostel during this year.

  • 20 birth certificates purchased during this year.

  • 19 people came to us without any form of ID at all.

  • 25,800 showers during this year.

  • 38% of people using our services have been in prison.

Learn more >>>

What we do at Christmas

Christmas, New Year and Bank Holidays. For most of us, it's a time of celebration, but for those who are homeless, it's too often a day of painful memories of wrong turns, families lost and forgotten love. The Whitechapel Mission is open every day of the year and Christmas is no exception.

  • Opening Hours - We open our doors at 6am every day of the year and this is the same at Christmas
  • Breakfast - A full English breakfast is available from 8am until 10am each day.
  • Toilets & Showers -
  • Clothing -
  • Mobile phone charging -
  • Sleeping bags -
  • Advice -

Our Christmas programme starts on Friday 22nd December 2017 and runs until Tueday 2nd January 2018, where volunteers play an even more important roll in our service provision.

Christmas Volunteering
There are no volunteering vacancies left for this Christmas period.

If you wish to volunteer at Christmas, we would suggest you need to book by September at the latest.

Christmas Office Hours

Our office will close for the Christmas holidays on Wednesday 20th December 2017 and will re-open on Tuesday 2nd Jaunary 2018. Our work continues as normal and can be contacted on 020 7392 2755

Contact Us >>>

Please call 020 7392 2755 or e-mail info@whitechapel.org.uk if you need to contact us over Christmas.


We are always grateful for gifts to suppport our work, but please bear in mind that we start work at 5am and can only accept deliveries before noon each day.
A list of our Christmas needs >>>

We have staff available to receive your donations and help unload your vehicle every day throughout Christmas from 5am until noon.

Other Times

If it is not convenient to deliver during these hours, please ring the office on 03000 111 400 and we can attempt to arrange for a member of staff to be available at other times.

Please do not attempt to make your delivery outside of these hours without arranging it with us in advance. Items left on our doorstep will never get to us.


The Whitechapel Mission has vehicles used to collect food, clothing and gifts needed for our work. If you have gifts for the Mission, but are having difficulty getting them to us, then it may be possible for us to collect. Last date for Christmas collections is: Thursday 21st December 2017

We ask you to bear in mind that our vehicles are costly to run and therefore it is not possible for us to collect small donations.

Arrange a collection >>>

A Story You Made Possible


Joe's life fell apart when his marriage collapsed and he found himself without anywhere to live. With our help and support, he was able to leave the streets of Whitechapel and take on a permanent tenancy. The next step was to find Joe a job and with the help of one of our corporate partners, we were able to find Joe a job in the mail-room of a large bank. Now Joe no-longer needs the Mission and we very rarely see him.

Todays Volunteers

We welcome volunteers from:

Deutsche Bank

Lloyds Banking


Volunteers play a crucial role within the Mission, serving breakfast, sorting clothing or working one to one with people who are homeless.

Learn More >>>
Go to Diary >>>

Advent Calendar