Our Impact in 2018

  • Over 4,600 volunteers, offering over 27,690 hours of their time.

  • New figures reveal that 4,134 people were found sleeping rough on any given night in England in 2017, an increase of 32% on the previous year.

  • Figures reveal that 8,096 people were found sleeping rough on any given night in London in 2017, an increase of 7% on the previous year.

  • Rough sleeping in England has now increased by 169% since 2010

  • 24% of rough sleepers have been on the streets for 2 years or more.

  • 101,835 breakfasts served during this year, an average of 279 a day.

  • 5,412 different people used our services during this year.

  • 2,917 people used our advice services during the past year. 296 were women.

  • 18% of people using our services are under 26 years of age.

  • 28 people use the Whitechapel Mission's address to receive their post.

  • 36 people were helped to find employment

  • 41 were referred to drug or alcohol programmes.

  • 198 people received help in claiming benefits.

  • 32% of people using our services have been in care at some point.

  • 15% of people supported by the Whitechapel Mission have been in the armed services.

  • 79 people found permanent accomodation, either a flat or apartment. 258 people found a hostel during this year.

  • 12 birth certificates purchased during this year.

  • 27 people came to us without any form of ID at all.

  • 23,800 showers during this year.

  • 38% of people using our services have been in prison.

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Severe Weather Emergency Provision

The Whitechapel Mission is a daycentre, helping Londoners to help the homeless since 1876, meeting the specific needs of each individual who walks through our doors. First, we help the homeless by meeting immediate needs: food, shelter, clothing, and medical care. In our recovery programs, we address deeper needs for life-skills and job-skills training, and addiction recovery. We measure our progress against four criteria, which indicate to us that a life has been transformed from homelessness to hope: connection to family, commitment to sobriety, a job and a place to live, and a plan for the future.

A service, not regularly required, but essential is our Severe Weather Emergency Provision (SWEP)

If the temperature drops below freezing, the Whitechapel Mission responds by opening throughout the night. The Daycentre will open at 8pm each evening, with a hot cooked meal served until 10pm. Conditions are expected to get noticeably colder in the coming days/weeks and in preparation, The Whitechapel Mission is preparing its severe weather emergency protocol (SWEP) to provide additional support to people sleeping rough.

This service is in addition to any provision provided by statutory bodies and is totally independent.

Last year, during ‘the beast from the east’, the The Whitechapel Mission welcomed 150 people a night during the freezing conditions with the offer of shelter.

This service is controlled by the temperature gauge (to the left) and opens at 8pm, on nights where the temperature is below freezing. Please note - We DO accept self referrals on any night.

The centre may be used by some to simply keep warm and away from the streets

Please call 03000 111 400 or e-mail info@whitechapel.org.uk for further information.


Temperature now in Whitechapel

24.4 °C

23.8 °C Feels like
0.00 in Rainfall Today
10.7 mph Wind Speed (Gust)


A Story You Made Possible


Zoe won't ever speak of her father, and always said she hated her mother, until she died recently. Zoe is a binge drinker and can be very offensive and difficult when drunk. Working with her over the last couple of years, we have assisted her in finding her own flat and we are working with her to deal with the anger issues. We have no expectations and no time scales. We will be here each day and will work at the speed she is comfortable.