Our Impact in 2020

  • Over 2,850 volunteers, offering over 20,930 hours of their time.

  • New figures reveal that 10,726 people were found sleeping rough on any given night in England in 2018/19, an increase of 32% on the previous year.

  • Figures reveal that 10,726 people were found sleeping rough on any given night in London in 2018/19, an increase of 7% on the previous year.

  • Rough sleeping in England has now increased by 250% since 2010

  • 24% of rough sleepers have been on the streets for 2 years or more.

  • 173,945 breakfasts served during this year, an average of 474 a day.

  • 7,925 different people used our services during this year.

  • 1,924 people used our advice services during the past year. 439 were women.

  • 24% of people using our services are under 26 years of age.

  • 6 people use the Whitechapel Mission's address to receive their post.

  • 32 people were helped to find employment

  • 17 were referred to drug or alcohol programmes.

  • 193 people received help in claiming benefits.

  • 32% of people using our services have been in care at some point.

  • 15% of people supported by the Whitechapel Mission have been in the armed services.

  • 48 people found permanent accomodation, either a flat or apartment. 426 people found a hostel during this year.

  • 19 birth certificates purchased during this year.

  • 98 people came to us without any form of ID at all.

  • 17,387 showers during this year.

  • 38% of people using our services have been in prison.

What we Do

At The Whitechapel Mission, we have been helping Londoners to help the homeless since 1876, meeting the specific needs of each man and woman who walks through our doors. First, we help the homeless by meeting immediate needs: food, shelter, clothing, and medical care. In our recovery programs, we address deeper needs for life-skills and job skills training, and addiction recovery. We measure our progress against four criteria, which indicate to us that a life has been transformed from homelessness to hope: connection to family, commitment to sobriety, a job and a place to live, and a plan for the future.

Today, The Whitechapel Mission is a results-oriented organization that is recognized as one of London's most effective.

We meet basic needs

This is done by offering: hot breakfasts and lunch, showers, clothing, hairdressing, optician, medical care, dentistry, befriending and advising on: night shelters, hostels, benefits, identification documents, form filling, debt counseling, entitlements, finding appropriate help. Learn more about our Daycentre >>>

Phone Charging

About 70 people a morning will ask us to charge their mobile phones.

Postal Address

A number of people use the Mission for an address, to receive mail and connect with family, employers and landlords.

Resettlement and Tenancy Support

A process which often is long and slow and involves many fresh starts. It can include the following stages.

  • Housing
    Helping with establishing housing rights, referrals to local authorities, permanent and temporary accommodation, special needs housing, help in setting up home, links with specialist services, ongoing support.
  • Education, training and employment
    Basic computer training, help with basic literacy and numeracy, introduction to word processing, links with adult education colleges. Learn more about our Life-skills Centre >>>
  • Tenancy Support
    Once we have helped find accommodation we continue the support, training and life-skills to encourage a continued tenancy.
Whitechapel House

Provides 13 self-contained flats, offering affordable housing for London's key workers.

Last year we spent almost £600,000, of which less than 2% was for management and fundraising. The rest was direct expenditure. This does not include the value of food and other donations in kind. Will you help us?

Please call 03000111400 or e-mail [email protected] for further information.


Hiding ScaleEnglish councils accused of hiding scale of homelessness crisis

Critics point out change of compiling method led to decrease in total count of rough sleepers

The Guardian - 25-02-2019

Temperature now - 11.5 °C

Feels like                      -                     11.2 °C

Rainfall Today            -                     0.00

Wind Speed (Gust)   -                     5.4 mph

High Temperature     -                     12.6 °C at 01:09 

Low Temperature       -                     9.3 °C at 05:54

A Story You Made Possible


Zoe won't ever speak of her father, and always said she hated her mother, until she died recently. Zoe is a binge drinker and can be very offensive and difficult when drunk. Working with her over the last couple of years, we have assisted her in finding her own flat and we are working with her to deal with the anger issues. We have no expectations and no time scales. We will be here each day and will work at the speed she is comfortable.

Our Current Needs

View our needs today.

What we are short of, what we are desperately short of, what we have enough of and what we have an abundance of.

Learn more >>>