Our Pledge of Accountability


The Whitechapel Mission signed up to the codes of practice of the Fundraising Regulator, and is accountable for our fundraising. We promise to always be honest, open and accountable in our fundraising, helping you to give with confidence. For more information, visit www.fundraisingregulator.org.uk.

The following Pledge of Accountability outlines the commitment of our Staff and Trustees to our supporters:

At The Whitechapel Mission, we rely upon our supporters to provide various resources we need to help the homeless, hungry and hurting of London. We are eternally grateful to those individuals who have acted on their desire to share their love for the needy by partnering financially in our work.

We are committed to:

  • Using your contributions faithfully and wisely, in accordance with our mission statement to serve the men and women of London caught in the cycles of poverty, hopelessness and dependencies of many kinds, and to see lives transformed to hope, joy, lasting productivity.
  • Not using your donation to pay for administration or fundraising.
  • Not using your donation to pay for electricity, gas, or telephone.
  • Not using your donation to cold mail people in the hope of getting money out of them.
  • Not closing for Christmas, or only opening for Christmas. We will be here every day of the year, and will make sure your donation is used to make a difference to those on our streets.
  • Not using your donation for a TV advertising campaign and not using your donation to advertise on bill boards to generate more money.
  • Respecting your privacy, by refusing to make your name, address, or any other personal information available to any other entity.
  • Contracting with an independent accounting firm to conduct an annual audit of our finances, and making our financial reports available to all who request them.

On occasion, we receive more contributions for a given project than needed. When this happens, we use funds to meet a similar pressing need.

We make a promise that every penny donated to the Whitechapel Mission will be spent directly to help people who are homeless.

If for any reason you feel that our Board of Trustees and Administrative staff have mismanaged your contribution to our organization, please contact us for a refund equal to the total amount of your gift.

The Whitechapel Mission is a registered UK charity. Registrations with the Charity Commissioners is your assurance that an organization adheres to the highest standards of Governance and ethical financial practices.

For more information please call 03000 111 400 or email accounts@whitechapel.org.uk.

We take your privacy very seriously and will not abuse the trust you have placed in us. To view our privacy policy click here.

Our Impact in 2019

  • Over 5,200 volunteers, offering over 36.400 hours of their time.

  • New figures reveal that 16,134 people were found sleeping rough on any given night in England in 2018/19, an increase of 32% on the previous year.

  • Figures reveal that 8,096 people were found sleeping rough on any given night in London in 2018/19, an increase of 7% on the previous year.

  • Rough sleeping in England has now increased by 250% since 2010

  • 24% of rough sleepers have been on the streets for 2 years or more.

  • 108,398 breakfasts served during this year, an average of 297 a day.

  • 5,698 different people used our services during this year.

  • 2,457 people used our advice services during the past year. 566 were women.

  • 24% of people using our services are under 26 years of age.

  • 49 people use the Whitechapel Mission's address to receive their post.

  • 47 people were helped to find employment

  • 58 were referred to drug or alcohol programmes.

  • 298 people received help in claiming benefits.

  • 32% of people using our services have been in care at some point.

  • 15% of people supported by the Whitechapel Mission have been in the armed services.

  • 63 people found permanent accomodation, either a flat or apartment. 312 people found a hostel during this year.

  • 29 birth certificates purchased during this year.

  • 52 people came to us without any form of ID at all.

  • 23,800 showers during this year.

  • 38% of people using our services have been in prison.

Learn more >>>


challengeEnglish councils accused of hiding scale of homelessness crisis

Critics point out change of compiling method led to decrease in total count of rough sleepers

The Guardian - 25-02-2019

A Story You Made Possible


Charlie had been sniffing glue since he was 12 years old and said it was his way of dealing with the abuse he received. A long time visitor to the Whitechapel Mission, he always claimed he was not ready to leave the streets, so we welcomed him each morning and waited. Today, Charlie is clean of glue and has his own place to live. It was just a case of waiting until he was ready for our help. We don't see much of Charlie these days, but that is normal. He doesn't need us any longer.

Client Face 2