Our Pledge of Accountability

FRSB

The Whitechapel Mission signed up to the codes of practice of the Fundraising Regulator, and is accountable for our fundraising. We promise to always be honest, open and accountable in our fundraising, helping you to give with confidence. For more information, visit www.fundraisingregulator.org.uk.

The following Pledge of Accountability outlines the commitment of our Staff and Trustees to our supporters:

At The Whitechapel Mission, we rely upon our supporters to provide various resources we need to help the homeless, hungry and hurting of London. We are eternally grateful to those individuals who have acted on their desire to share their love for the needy by partnering financially in our work.

We are committed to:

  • Using your contributions faithfully and wisely, in accordance with our mission statement to serve the men and women of London caught in the cycles of poverty, hopelessness and dependencies of many kinds, and to see lives transformed to hope, joy, lasting productivity.
  • Not using your donation to pay for administration or fundraising.
  • Not using your donation to pay for electricity, gas, or telephone.
  • Not using your donation to cold mail people in the hope of getting money out of them.
  • Not closing for Christmas, or only opening for Christmas. We will be here every day of the year, and will make sure your donation is used to make a difference to those on our streets.
  • Not using your donation for a TV advertising campaign and not using your donation to advertise on bill boards to generate more money.
  • Respecting your privacy, by refusing to make your name, address, or any other personal information available to any other entity.
  • Contracting with an independent accounting firm to conduct an annual audit of our finances, and making our financial reports available to all who request them.

On occasion, we receive more contributions for a given project than needed. When this happens, we use funds to meet a similar pressing need.

We make a promise that every penny donated to the Whitechapel Mission will be spent directly to help people who are homeless.

If for any reason you feel that our Board of Trustees and Administrative staff have mismanaged your contribution to our organization, please contact us for a refund equal to the total amount of your gift.

The Whitechapel Mission is a registered UK charity. Registrations with the Charity Commissioners is your assurance that an organization adheres to the highest standards of Governance and ethical financial practices.

For more information please call 03000 111 400 or email accounts@whitechapel.org.uk.

We take your privacy very seriously and will not abuse the trust you have placed in us. To view our privacy policy click here.

Our Impact in 2017

  • Over 3,332 volunteers, offering over 23,493 hours of their time.

  • New figures reveal that 3,569 people were found sleeping rough on any given night in England in 2015, an increase of 30% on the previous year.

  • Rough sleeping in England has now doubled since 2010

  • 24% of rough sleepers have been on the streets for 2 years or more.

  • 109,131 breakfasts served during this year, an average of 298 a day.

  • 4,871 different people used our services during this year.

  • 3,117 people used our advice services during the past year. 312 were women.

  • 18% of people using our services are under 26 years of age.

  • 32 people use the Whitechapel Mission's address to receive their post.

  • 29 people were helped to find employment

  • 11 were referred to drug or alcohol programmes.

  • 256 people received help in claiming benefits.

  • 32% of people using our services have been in care at some point.

  • 15% of people supported by the Whitechapel Mission have been in the armed services.

  • 97 people found permanent accomodation, either a flat or apartment. 169 people found a hostel during this year.

  • 20 birth certificates purchased during this year.

  • 19 people came to us without any form of ID at all.

  • 25,800 showers during this year.

  • 38% of people using our services have been in prison.

Learn more >>>

News

challengeSay NO to Polystyrene

We have decided to remove all polystyrene products from our service provision.

A Story You Made Possible

Joe

Joe's life fell apart when his marriage collapsed and he found himself without anywhere to live. With our help and support, he was able to leave the streets of Whitechapel and take on a permanent tenancy. The next step was to find Joe a job and with the help of one of our corporate partners, we were able to find Joe a job in the mail-room of a large bank. Now Joe no-longer needs the Mission and we very rarely see him.

Client Face 2