Daycentre

Our daycentre is open 365 days of the year and our doors open at exactly 6am; they are open to anybody that walks through, without exception.

If an individuals behaviour is unacceptable we will ask them to leave, but the following day they will be welcome back.

We would expect to see between 250 and 300 people on a weekday and as high as 350 on a weekend.

It continues to be a lifeline for many poor and homeless people in the East End of London. We are the last chance for many people. Our goal is to take care of all people coming through our doors. We provide hot food and drink, showers, clothing, free toilets and the chance of a wash and brush-up. Our goal is to empower people that are excluded and we begin that process by creating an environment built on trust, belonging and understanding.

But, we are not here to encourage homelessness and our daycentre provision is limited to 5 hours each day. We have considered offering lunch and an evening meal, but are concerned that from a very small few this could only make life more comfortable and may encourage homelessness as a lifestyle. If an individual wishes to engage with our advice workers or join one of our educational classes, then they we are open for most of the day.

Whitechapel Mission is 'family'. We provide a safe, informal, friendly, hassle-free place where people can come and find warmth and shelter, without being moved on by a policeman or angry shopkeepers, or kicked, sworn at and spat upon by passers-by. We promote the concept of being part of the Mission and taking ownership of the Mission. Any and all who come are welcome. There are no forms to be filled in, no interviews, no interrogations. No personal records are kept for those just wanting to use the basic service of the daycentre. We are an inclusion centre rather than an exclusion centre.

Breakfast is served at 8am each and every morning of the year and offers a large choice from cereals to a full English. A standard breakfast consists of fried egg, bacon, sausage, baked beans and plumb tomatoes, hash browns, mushrooms served with a choice of bread or toast, and of course, tea or coffee.

We also offer porridge and a choice of cereals.
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Whitechapel e-mail offers a free e-mail service to homeless and vulnerable people, keeping them connected to opportunities and information.

This program significantly increases opportunities for those in need to move towards self-sufficiency.

For over 10 years, Whitechapel has provided free e-mail to an annual average of 90 people.

Within a few minutes, a service user can have their own personal e-mail address. E-mails can be accessed from the Mission computers or from anywhere with Internet access.

This service works well in conjunction with our Voicemail service, and allows users of the Whitechapel Voice Mail service to have voicemails attached to an email and collected from anywhere that is convenient.

The program has been very effective, as many have already received jobs and housing as a result of having their own e-mail address!

  • Broadcast messages are regularly sent directly to user's e-mail boxes, providing quality information and updates about available jobs, weather and health alerts, plus community events and services.
  • Whitechapel's email service runs in conjunction with our User Computer Programme, where users can team with a volunteer who will assist them in conducting an on-line job search, writing a CV or increasing computer skills.

Whitechapel Voice Mail offers free voice mail service to homeless and vulnerable people, keeping them connected to opportunities, information and hope. When callers phone a WVM number, they hear a personalised greeting, just as if they had reached a home or cell phone. This programme significantly increases opportunities for those in need to move towards self-sufficiency.

For over 10 years, WVM has provided free voice mail to an annual average of 50 people.

Within a few minutes, a service user can receive a local number, record a customised greeting, and secure it with a personal passcode.

WVM users can then retrieve their private messages by using any touch tone phone, 24 hours a day or can have the messages sent to an email address of their choice. After a user reaches their goal the voice mail box can be re-set and the number recycled for a new user. The program has been very effective, as many have already received jobs and housing as a result of having their own number!

"More than just Voice Mail"

In addition to receiving access to voice mail service and consistent contact with key workers and social services, users can take advantage of our advanced features:

  • Broadcast messages are regularly sent directly to user's voice mail boxes, providing quality information and updates about available jobs, weather and health alerts, plus community events and services.
  • Users with email addresses can receive notification of incoming voicemail calls with caller ID information.
  • WVM runs in conjunction with our User Computer Program, where users can team with a volunteer who will assist them in conducting an on-line job search, writing a CV or increasing computer skills.

Whitechapel offers a free mobile phone charging service to homeless and vulnerable people, helping to keep them connected to opportunities, information and hope. Daycentre users can have their phone charged between the hours of 6am and 3pm daily.

A secure system has been developed over the years to ensure that phones are safe while being charged and are returned to the correct person.

This programme significantly increases opportunities for those in need to move towards self-sufficiency.

Our Impact in 2018

  • Over 4,615 volunteers, offering over 27,690 hours of their time.

  • New figures reveal that 4,134 people were found sleeping rough on any given night in England in 2017, an increase of 32% on the previous year.

  • Figures reveal that 8,096 people were found sleeping rough on any given night in London in 2017, an increase of 7% on the previous year.

  • Rough sleeping in England has now increased by 15% since 2010

  • 24% of rough sleepers have been on the streets for 2 years or more.

  • 101,835 breakfasts served during this year, an average of 279 a day.

  • 5,412 different people used our services during this year.

  • 2,917 people used our advice services during the past year. 296 were women.

  • 18% of people using our services are under 26 years of age.

  • 28 people use the Whitechapel Mission's address to receive their post.

  • 36 people were helped to find employment

  • 41 were referred to drug or alcohol programmes.

  • 198 people received help in claiming benefits.

  • 32% of people using our services have been in care at some point.

  • 15% of people supported by the Whitechapel Mission have been in the armed services.

  • 79 people found permanent accomodation, either a flat or apartment. 258 people found a hostel during this year.

  • 12 birth certificates purchased during this year.

  • 27 people came to us without any form of ID at all.

  • 23,800 showers during this year.

  • 38% of people using our services have been in prison.

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News

challengeSay NO to Polystyrene

We have decided to remove all polystyrene products from our service provision.

Thank You

Thank you card

We would like to offer a very special thank you to the 198 people who support the Whitechapel Mission through a Standing Order from their bank or through their credit card.

Regular Giving is very important to sustaining the work of the Mission and we could do with a few more people donating by Standing Order.
Could you afford £3 a month?

And a further thank you to the 1,783 people who have gift-aided their donations to the Whitechapel Mission this year.

Gift-aid added a further £14,373 to donations this year.

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Run with a Mission

Only
236
days to go!
Sue Miller

The date for the 2019 race is:
14th July 2019

149 spaces available

Together, we have raised: £681.25

Learn more >>>

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